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Bina Patel, Meenakshi Chaku, Smith Mary, Peter A. Netland; Patient Perception Of Electronic Medical Records In The University Of Virginia Ophthalmology Clinic. Invest. Ophthalmol. Vis. Sci. 2012;53(14):1428.
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This study investigates patients’ perceptions of service quality under the adoption of an electronic medical record (EMR) in the ophthalmology clinic at the University of Virginia.
This was an IRB approved prospective study assessing patient satisfaction with EMR at the University of Virginia Department of Ophthalmology. Patients were surveyed about satisfaction, physician-patient relationship, and clinic efficiency with regards to EMR. The use of the MyChart function (allowing patient to access their own records) and e-prescribing were also assessed.
Seventy-five patients were surveyed. The mean age was 63 years old, and the gender distribution was 53% female and 47% male. The majority (95%) of the patients noticed the implementation of the EMR system in the clinic. 41% of these patients had graduated from college and 50% were familiar with computers. 35% of patients felt that the EMR system had improved their health care. Overall Press Ganey patient satisfaction scores were unchanged after implementation of the EMR compared with before implementation. 46% agreed that the physician-patient relationship was not affected. 76% of the patients reported efficiency of the clinic improved with EMR implementation. 54% were not aware of the MyChart function. Of those who were aware, 58% felt that it was a useful feature. 48% of patients agreed that the electronic prescription function facilitated obtaining their medications.
The implementation of EMR does not appear to affect patient satisfaction during a clinical encounter. Ancillary features such as the MyChart function and electronic prescriptions are added benefits of a paperless system from the patient perspective.
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