Abstract
Purpose :
To determine factors that influence low patient satisfaction scores in individuals who have recently undergone cataract surgery.
Methods :
Selected questions from the Press Ganey survey and the National Eye Institute Visual Function Questionnaire 25 (VFQ-25) were administered after the clinic visit to postoperative cataract surgery patients who were three weeks to one year out from surgery. Frequency tables and student t-tests were used to determine correlated factors of a score below 5 (“Very Good”) for the survey question “Likelihood of recommending our practice to others,” a surrogate for overall patient satisfaction. A logistical regression was used to adjust for potentially confounding variables.
Results :
143 subjects were recruited from four providers; 57 patients were male (39.8%) and mean age was 70.0 ± 11.6 years. Five possible correlates of lower patient satisfaction scores were identified using simple tests of association: self-reported ethnicity of “Asian or Pacific Islander,” female sex, subjective eye pain greater than “none,” and presence of intraoperative and/or postoperative complications. There was a statistically significant association between a non-5 patient satisfaction score and self-reported ethnicity of “Asian or Pacific Islander” compared to other ethnicities after adjustment for potential confounding variables (OR 2.6, 95% CI – 1.1 to 6.3, P = 0.027). Factors such as postoperative vision, wait times, time with the provider, insurance status, age, days since the first visit with provider, and trainee involvement in the clinic encounter and/or the surgery were not associated with a non-5 patient satisfaction score.
Conclusions :
In postoperative cataract patients, “Asian and Pacific Islander” ethnicity was associated, after adjustment for potential confounding variables, with a lower overall Press Ganey patient satisfaction score.
This is an abstract that was submitted for the 2018 ARVO Annual Meeting, held in Honolulu, Hawaii, April 29 - May 3, 2018.